The digital players available on this site are not dependent upon phone configuration and should work as described for any number of repeating audio playback situations, most notably On-Hold Message playback through your business telephone system. Please ensure that your system has an audio jack labeled "Audio Input" or "Music" or "MOH" etc. before placing your order.

Business Philosophy: We believe in treating people the way we would like to be treated. This means that you will be treated with respect and honesty. We keep in close communication with our customers during the processing of their order to ensure that they are aware of our timelines. All details about how we do business with regard to this Web site are listed here on this page. If you have any questions, please feel free to call 1-877-808-0794. You may also email any questions.

Sales Area: Items on the On Hold Web Store are for sale only to addresses in the United States, including Hawaii and Alaska. If you live in Iowa, please see the note below about calling in or emailing your order, so that we can calculate the proper tax. The On Hold Web Store is operated by Eric Wylie Productions. Your credit card statement will reflect a payment to Eric Wylie Productions.

Warranty: The Manufacturer's warranty is in place as described for each product. Warranty information can be found in the User Manual for each product. No additional warranties of any kind are expressed or implied by Eric Wylie Productions.

Installation: Eric Wylie Productions/OnHoldWebStore.com does not provide extensive installation assistance or phone support. The User Manuals provide very good directions for installing these devices. If you have a question about the device, please read the product manual. The devices are designed to be installed by the average person. You may want to consult your local telephone systems installation expert for assistance if you're not sure about connecting the equipment.

Equipment not working? If you believe you have received a defective item (physically damaged, does not power on or the described functions do not operate), and you've been through ALL of the troubleshooting options in the product's user manual, please call us at 319-832-2916 to describe the problem.  If we can't help to solve the issue over the phone, and agree that the item is defective or damaged, we'll then help facilitate an exchange for the same (or similar)  item through the manufacturer's warranty.  We will get a replacement item to you as soon as possible following the receipt of your exchange item.  In some cases, we may arrange for the manufacturer to replace your item, and you may be asked to ship your item directly to the manufacturer. We will help you with this process.

If you are not completely satisfied with your order, please call or email us to notify us of the return. Then, simply return the item(s) within the time-frame described below and you will receive a full refund for the cost of your item(s) (processed via PayPal). Shipping fees paid at time of purchase are not refundable.

All returns must be safely packed in original packaging with all accessories in order to receive a full refund. Return shipping costs are the responsibility of the person/company making the return.

Returns for a refund must be shipped (post-marked/delivery-marked) within 20 days from the date we shipped the product from our office to you.  We use 2-3 day shipping, providing over 2 weeks to evaluate the product(s).

Returns attempted after 20 days from the date the package left our office will not be accepted (except for exchanges for defective merchandise made under warranty.) 

If you have called our office and we have determined that a return/exchange is necessary, you may send returns to:

Eric Wylie Productions
PO BOX 10896
Cedar Rapids, IA 52410

If you believe the item is defective, please see "Equipment not working?" above for the procedure for exchanging a defective item.


All refunds are made using PayPal. If you request a refund, you must have an active PayPal account to receive the funds or respond the to PayPal emails notifying you that you have funds waiting for you. This is for security and tracking purposes. We do not issue checks through the mail.

All prices, including shipping and handling fees, are subject to change at any time.

Note to Iowa customers! Customers requesting a purchase be shipped to an Iowa address, please call 319-832-2916 or send an email to orders@onholdwebstore.com to place your order. We will need to look-up and apply the proper Iowa tax. We will then build a special purchase button on the store for you to come and make your purchase. This is so the price will include the specific, necessary tax for your Iowa mailing address (due to the various local option sales tax rates throughout the state).

By making a purchase from Eric Wylie Productions, you agree to the these terms, as well as by following this link to additional Terms of Use which apply to the use of this site and to the ordering of voiceover and/or production services.
 

Unless otherwise noted (i.e., Free Shipping), a per item charge is added at checkout for shipping & handling. This amount is displayed next to the price on the product page so that there are no surprises when you order. If you order several items, the shipping and handling charge will grow accordingly, per item.

All items are shipped via insured United States Postal Service Priority Mail or First Class Mail. Please allow up to 30 days for delivery, but you should receive your order much sooner, likely within 10 to 12 business days. Please call or email for RUSH deliveries - extra charges will apply.

 

We don't like paper junk mail or email spam either, so we will not sell or share your email or physical address or other private information. We may from time to time contact you with offers about our products and services that we think you may be interested in. If you receive an email from us and do not wish to continue to receive such messages, please reply to the message and ask to be removed from our list.